What to Know Before Your Appointment

We require all customers to inform us about previous injuries, illnesses and medication. Unless you fill in our health questionnaire, we cannot give you any treatments.

If it’s your first time at the Siam Wellness, arrive at least 15 minutes early to complete the necessary forms and change. Otherwise, arrive at least five minutes early so you can have time to change before starting the massage.

In order to give you the best and safest experience, please read and follow these guidelines.

BEFORE AND AFTER THE MASSAGE

CONTRAINDICATIONS 

In the case of these symptoms massage is strictly prohibited.
1. Infections, fever over 38 degrees Celsius, hot pain, swelling. 
2. Skin diseases because the infection could spread to other areas and onto the massage therapist.
3. Inflammation because massage could make it worse.
4. In case of air travel we recommend waiting 48 hours so that the body recovers from the difference of pressures.
5. Wounds.
6. Women during period – we recommend waiting 1 more day after the end of your period before getting a massage.
6. If you’ve been treated for cancer, wait at least 6 months after completing treatments.
7. If you are injured from exercise or sport you should not receive massage straight away. You should rest 1-3 days before receiving massage.

After the massage 
1. You should not shower immediately, we recommend waiting for 2 hours.
2. Drink warm or room temperature water after a massage. 
3. You should rest after the massage.
4. After treatment you should not drink alcohol or take strenuous exercise as your body will need to rest for one or two days.

Be sure that your massage therapist has your complete health history because people with certain conditions should not have Thai massage. If you feel discomfort at any time, let your massage therapist know.

FREQUENTLY ASKED QUESTIONS


RESERVATIONS POLICIES

CREDIT CARD REQUIRED TO HOLD All BOOKINGS.

All new clients are required to provide a credit card booking. This can be done quickly and easily through the online booking system.
Due to the high volume of requests for our services and the need for extra staff availability and in accordance with our Cancellation Policies we now have a mandatory Credit Card number including Postal Code required on file to hold all bookings.
As a courtesy to our hard-working therapists and practitioners who are only paid per hour of massage you will be charged a Cancellation Fee including bookings made on the same day as the scheduled service. Please read the Cancellation Policies below.

RESERVATION/APPOINTMENTS + ONLINE BOOKING
We suggest that guests make a reservation at least one day in advance. However, we will always do our best to accommodate your request.

PRIVACY POLICY
The store privacy policy is posted in our Siam wellness for your viewing. We take the privacy of our clients very seriously and we take every precaution to keep your information safe. We do not store your filled health questionnaires online to prevent any misuse. We keep your records for about a year and then we dispose of them safely.
Prior to your first massage, you will be asked to sign your health history accepting this privacy policy.

24 HR CANCELLATION POLICY
At Siam wellness massage we understand that unanticipated event happens a occasionally in everyone’s life. Business meetings, project deadline, flight delay, car problems, snowstorms, and illness are just a few of the reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

All appointments must be cancelled within 24 hrs. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hrs advance notice, you will be charged 100% of the total full amount of services scheduled session prior to your next appointment.

We recognize that your time is valuable, as is the time of our staff and other clients, and have implemented this policy for this reason. Please understand that when you give limited notice to cancel an appointment, we miss the opportunity to fill that appointment time, and clients on our waiting list also miss the opportunity to receive services. Additionally, there are times when our staff will be functioning in an “on call” status and may have travelled to the Siam wellness specifically for your service.

For these reasons we are obligated to compensate our staff for their as time well as make up for the last revenue.

CONFIRMATION CALLS POLICY
As a courtesy, we try to call to confirm your appointment two business day prior to your appointment date. However, if we are unable to make this call or are unable to reach you, please understand that it’s your responsibility to remember your appointment dates and and times to avoid late arrivals, missed appointments, and the cancellation.

NO-SHOW POLICY
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their “missed” appointment. And future service will be denied until payment is made.
Gift certificates and/or coupons will be considered redeemed.
Our of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.

PHONE ETIQUETTE POLICY
To preserve a relaxing atmosphere for all our guests, we ask for cell phones to be turned off during your time at Siam Wellness.

JEWELLERY POLICY
Most services flow best without the interference of jewellery. We recommend leaving your valuables at home as we are not responsible for lost or stolen personal items.

PRECAUTIONS POLICY
Please consult with your physician to determine which services are right for you; if you are pregnant, have allergies, medical conditions, or are taking medication.

CHILDREN POLICY
Please note, for their safety and out of respect for our guests, children under 15 years of age are not permitted at Siam Wellness; anyone under the age of 18 must be accompanied by a parent or guardian service.

SEXUAL HARASSMENT POLICY
Massage is strictly non-sexual, and Siam Wellness has a zero tolerance policy for sexual harassment of any kind, including but not limited to solicitations for extras, suggestive comments, or inappropriate touch. Should you choose to engage in such behavior, the session will be immediately terminated, you will be charged in full for your appointment, and you will be banned from booking further appointments.

COMMUNICATE YOUR PREFERENCES
Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

PAYMENT POLICY
Payment in full is due at the time of service and is payable by credit card or debit card, or MobilePay.

PAYMENT / GIFT VOUCHER / DISCOUNTS
We accept Visa, Mastercard, Debit and Cash / 3% charges any visa or Master cards

Our gift vouchers are valid for 3 months from the date of purchase and make a good present any time of the year. All Gift Voucher sales are final and are not redeemable for cash value; and we are not responsible for any lost or stolen Gift Voucher.

Promotions and Discounts apply to regularly priced products/services.

For more answers to commonly asked questions about massage, visit our Frequently Asked Questions about massage therapy

Do you have more questions?