Service Policies

In order to give you the best and safest experience, please read and follow these service policies and guidelines. After doing so, go ahead and book a treatment!

Preconditions and safety measures

Please consult with your physician to determine which services are right for you. Special concerns apply if you are pregnant, have allergies, medical conditions, or are taking medication.

Be sure that your massage therapist has your complete health history because people with certain conditions should not have Thai massage. If you feel discomfort at any time, let your massage therapist know.

We require all customers to inform us about previous injuries, illnesses and medication. Unless you fill in our health questionnaire, we cannot give you any treatments. During the COVID-19 time, we assume all customers have taken the vaccinations recommended by the government and upon request, present the COVID passport.

Contraindications 

In the case of these symptoms massage is strictly prohibited:

  1. Infections, fever over 38 degrees Celsius, hot pain, swelling
  2. Skin diseases because the infection could spread to other areas and onto the massage therapist
  3. Inflammation because massage could make it worse
  4. In case of air travel we recommend waiting 48 hours so that the body recovers from the difference of pressures
  5. Wounds
  6. Women during period – we recommend waiting 1 more day after the end of your period before getting a massage
  7. If you’ve been treated for cancer, wait at least 6 months after completing treatments
  8. If you are injured from exercise or sport you should not receive massage straight away. You should rest 1-3 days before receiving massage
  9. Gym exercice should be followed by 2 days of rest before receiving massage.

Personal preferences

Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

Sexual Harassment Policy

Massage is strictly non-sexual, and Siam Wellness has a zero tolerance policy for sexual harassment of any kind, including but not limited to solicitations for extras, suggestive comments, or inappropriate touch. Should you choose to engage in such behavior, the session will be immediately terminated, you will be charged in full for your appointment, and you will be banned from booking further appointments.

Reservations

We suggest that guests make a reservation at least one day in advance. However, we will always do our best to accommodate also last minute requests.

All new clients are required to provide a credit card booking. This can be done quickly and easily through the online booking system.

Customers with pending payments are not allowed to make further appointments until all payments are completed.

24 hour cancellation policy

At Siam wellness massage we understand that unanticipated event happens a occasionally in everyone’s life. Business meetings, project deadline, flight delay, car problems, snowstorms, and illness are just a few of the reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the current policies.

Possible cancellations must be made 24 hrs in advance. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hrs advance notice, you will be charged 100% of the total full amount of services scheduled session.

We recognize that your time is valuable, as is the time of our staff and other clients, and have implemented this policy for this reason. Please understand that when you give limited notice to cancel an appointment, we miss the opportunity to fill that appointment time, and clients on our waiting list also miss the opportunity to receive services. Additionally, there are times when our staff will be functioning in an “on call” status and may have traveled to the Siam wellness specifically for your service.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” In such a situation, the customer will be charged the full amount for the missed appointment.

Equally, gift certificates and coupons will be considered redeemed in case of no-show.

Payments

Payment in full is due at the time of service and is payable by credit credit or debit cards (Visa, MasterCard) or MobilePay.

Siam Wellness is a partner of tax free employee benefit service providers. Sport massage and classic massage treatments can be therefore also paid with Smartum, ePassi, and Eazybreak.

Gift vouchers

Gift vouchers are valid for 1 month from the date of purchase and make a good present any time of the year. After the expiry date, the gift voucher is void and cannot be used to make reservations anymore. All gift voucher sales are final and are not redeemable for cash value. Siam Wellness is are not responsible for any lost or stolen gift voucher.

Discounts

Promotions and Discounts apply to regularly priced services.

Phone etiquette

To preserve a relaxing atmosphere for all our guests, we ask for cell phones to be turned off during your time at Siam Wellness.

Jewelry and valuables

Most services flow best without the interference of jewelry. We recommend leaving your valuables at home as we are not responsible for lost or stolen personal items.

Children

Please note, for their safety and out of respect for our guests, children under 15 years of age are not permitted at Siam Wellness. Anyone under the age of 18 must be accompanied by a parent or guardian service.

Privacy

We take the privacy of our clients very seriously and we take every precaution to keep your information safe. We do not store your filled health questionnaires online to prevent any misuse. We keep your records for about a year and then we dispose of them safely.

Prior to your first massage, you will be asked to sign your health history accepting this privacy policy.

Before massage

If it’s your first time at the Siam Wellness, please arrive at least 15 minutes early to complete the necessary forms and change. For further appointments, please arrive at least five minutes early so you can have time to change before starting the massage.

After massage

  • You should not shower immediately, we recommend waiting for 2 hours
  • Drink warm or room temperature water after a massage
  • You should rest after the massage
  • After treatment you should not drink alcohol or take strenuous exercise as your body will need to rest for one or two days